I forgot my facebook password and I cannot recover it. *The email address associated on...
GetHuman-montaray's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman-montaray's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-montaray's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-montaray will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-montaray can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-montaray may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-montaray's own words
I forgot my facebook password and I cannot recover it. *The email address associated on my account is no longer active because I do not have an access to it anymore.*I have a phone number associated with it and good thing is I still have that phone number. *Whenever I am trying to reset the password, the only option for me to receive the recovery code is through my old email address that I do not have access with. **Please give me an option to receive the code on the associated phone number to recover my account.**Thank you.
GetHuman-montaray did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-montaray fixed the problem
We are waiting for GetHuman-montaray to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.