I received emails that someone was trying to change my Facebook password multiple time...

GetHuman-rianage's customer service issue with Facebook from February 2019

2 views
 | 
325041 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-rianage's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rianage's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rianage will want to follow the link below to head to their help center. We will check on GetHuman-rianage later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-rianage may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-rianage's own words
I received emails that someone was trying to change my Facebook password multiple times. I reported it as not me.**I then did change my password and chose to log my account out of all devices just in case someone had managed to gain access.**After I changed my password I went to log in, and it asked me for a code from the code generator or text me a code. **Evidently I could not get the code generator because I logged out of all devices. And it has been three days and I have not received any sms with the code.**I also submitted my photo with me holding the code, and my drivers license photo to verify to be able to gain access to my account but never ever received confirmation of my submission and it has also been a few days and nothing.**I am concerned because that is ** years of photos, friends, connections that I may not be able to get back now. And Facebook has horrible support to help anyone with problems.**If someone can please help me figure this out so I can get back into my Facebook I would be extremely grateful as they are the reason I can’t.
GetHuman-rianage did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-rianage fixed the problem
We are waiting for GetHuman-rianage to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rianage fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-rianage
Feb 7th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 325041 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rianage started working on this issue
Feb 7th 11:54pm