I received emails that someone was trying to change my Facebook password multiple time...

GetHuman-rianage's customer service issue with Facebook from February 2019

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The issue in GetHuman-rianage's own words
I received emails that someone was trying to change my Facebook password multiple times. I reported it as not me.**I then did change my password and chose to log my account out of all devices just in case someone had managed to gain access.**After I changed my password I went to log in, and it asked me for a code from the code generator or text me a code. **Evidently I could not get the code generator because I logged out of all devices. And it has been three days and I have not received any sms with the code.**I also submitted my photo with me holding the code, and my drivers license photo to verify to be able to gain access to my account but never ever received confirmation of my submission and it has also been a few days and nothing.**I am concerned because that is ** years of photos, friends, connections that I may not be able to get back now. And Facebook has horrible support to help anyone with problems.**If someone can please help me figure this out so I can get back into my Facebook I would be extremely grateful as they are the reason I can’t.
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Customer service issue
Reported by GetHuman-rianage
Feb 7th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 325041 others
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GetHuman-rianage started working on this issue
Feb 7th 11:54pm