I believe my account was hacked. I have gone through all the steps online to recover my...
GetHuman-kevinpfa's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman-kevinpfa's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-kevinpfa got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-kevinpfa may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-kevinpfa's own words
I believe my account was hacked. I have gone through all the steps online to recover my account. I have changed my password and sent in a photo ID. I have waited several days for an SMS message to verify my identity. I can't login on phone or computer. What the **** am I supposed to do. This has been going on for a week. Every time I completed a recovery step. You ask for something completely different
GetHuman-kevinpfa did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kevinpfa fixed the problem
We are waiting for GetHuman-kevinpfa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.