I believe my account was hacked. I have gone through all the steps online to recover my...

GetHuman-kevinpfa's customer service issue with Facebook from February 2019

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The issue in GetHuman-kevinpfa's own words
I believe my account was hacked. I have gone through all the steps online to recover my account. I have changed my password and sent in a photo ID. I have waited several days for an SMS message to verify my identity. I can't login on phone or computer. What the **** am I supposed to do. This has been going on for a week. Every time I completed a recovery step. You ask for something completely different
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Customer service issue
Reported by GetHuman-kevinpfa
Feb 7th, 2019 - 4 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-kevinpfa started working on this issue
Feb 7th 5:01pm