Hi there my name is Jessica Verma @jessveexo is my Instagram name. My primary email is...

GetHuman2152391's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2152391's own words
Hi there my name is Jessica Verma @jessveexo is my Instagram name. My primary email is J*****@***.com I’ve been waiting for over weeks now for my Instagram to be reactivated as I did not violate any guideline and this was a result of error on your end. Ive sent a number of emails all following your steps with proof of who I am and no one has replied to anything nor have they restored my account. I purchase ads through you and I have business income I’ve missed out on as a result of this error. I am attaching the images Jeffery asked for in previous emails communicated please at this point to do not ignore my emails or continue to have my account disabled if there are absolutely no grounds to do so. People are using my photos from my open account and I have no ability to stop them now that I have no access to my personal account. I have my account linked to my Facebook and my cell phone number.
GetHuman2152391 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2152391
Feb 7th, 2019 - 3 mons ago
I have an issue with Facebook too
Seen by 7 customers so far
Similar issue to 323931 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2152391 started working on this issue
Feb 7th 4:35am
GetHuman2152391 indicated the issue is not fixed yet.
Feb 10th 4:51am
GetHuman2152391 indicated the issue is not fixed yet.
Feb 20th 2:19am