A friend of mine contacted me on messenger asking if I had heard of the FFA list and th...

GetHuman2148623's customer service issue with Facebook from February 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2148623's own words
A friend of mine contacted me on messenger asking if I had heard of the FFA list and that my name was on it. It was apparently a family assistance program through facebook which would give you money. After talking to them for some time and them asking me to purchase iTunes gift cards I realised this was definitely not my friend and abused them as there account had clearly been hacked. They blocked me and unblocked me a few hours later. An hour after this I was logged out of Facebook and messenger on all my devices. When I attempted to log back in my password was not accepted. I attempted to reset the password but the concealed email address on my account appears to have been changed to as it is too long and had numbers in it. My name is Carly McCrea and I have now had to set up a second account but I want my old account back as all my photos and friends and memories are on that account. Please help
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Facebook

Customer service issue
Reported by GetHuman2148623
Feb 6th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 323282 others
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Timeline
GetHuman2148623 started working on this issue
Feb 6th 7:04pm