I only ever accessed my Facebook account from my cell phone, and yesterday it was subme...

GetHuman-dineh's customer service issue with Facebook from February 2019

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The issue in GetHuman-dineh's own words
I only ever accessed my Facebook account from my cell phone, and yesterday it was submerged in water and is no longer working. I couldn’t remember my password, and I reset it from another mobile device thinking this would allow me to have access to my account, but a code key is required that I am unable to get via text message so I would be able to approve another device ie. my wife’s phone. I’m wondering if there is a way to receive this code to my email
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Facebook

Customer service issue
Reported by GetHuman-dineh
Feb 6th, 2019 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 322959 others
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GetHuman-dineh started working on this issue
Feb 6th 2:55pm