My facebook acount is hacked by another person who I do not know. After that, I can not...

GetHuman2044784's customer service issue with Facebook from January 2019

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GetHuman2044784's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2044784 will want to follow the link below to head to their help center. We will check on GetHuman2044784 later to make sure it's all set or try to help escalate.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2044784's own words
My facebook acount is hacked by another person who I do not know. After that, I can not login my account then I change my password. I have set up code to my phone but my mobile phone number is failed. I can not see code sent to my phone. I really need your help. I can provide for you my passport, my phone number that I use to receive code, my email and any code sent to my email. I will provide anything you want if I can.
GetHuman2044784 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2044784
Jan 26th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 308534 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2044784 started working on this issue
Jan 26th 5:21pm