I purchase a new phone once I purchased a new phone my Facebook app was still on my old...

GetHuman2035615's customer service issue with Facebook from January 2019

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The issue in GetHuman2035615's own words
I purchase a new phone once I purchased a new phone my Facebook app was still on my old phone I am able to still log on to it but I can not reset my password or **** Facebook on my new phone because I have no access to the email address that is associated with the account so if my battery dies on my old phone I will have no access to my Facebook I am trying to figure out how can I recover my Facebook I can send proof of who I am do y'all not have a call center where you can talk to someone direct and dire need because I have all my pictures on Facebook please someone get in contact with me as soon as possible
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Facebook

Customer service issue
Reported by GetHuman2035615
Jan 25th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 306513 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2035615 started working on this issue
Jan 25th 6:12am