Tried to access my account but the app had disappeared. Reinstalled but now a secondar...

GetHuman-cerascot's customer service issue with Facebook from January 2019

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The issue in GetHuman-cerascot's own words
Tried to access my account but the app had disappeared. Reinstalled but now a secondary account has control and to get into the right account, the email address on the right account is one I haven't had in years! *My user name is Soncera Rendt-Scott. My phone number is **********. My email is *****@***.com*Please advise how to get my account back to the way it was before I went to bed last night!!
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Customer service issue
Reported by GetHuman-cerascot
Jan 24th, 2019 - 3 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 305925 others
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GetHuman-cerascot started working on this issue
Jan 24th 8:36pm