I’m trying to recover very old Facebook memories from years ago between me and a friend...
GetHuman-jelanija's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman-jelanija's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jelanija's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jelanija will want to follow the link below to head to their help center. We will check on GetHuman-jelanija later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jelanija may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jelanija's own words
I’m trying to recover very old Facebook memories from years ago between me and a friend in mines. Over time we unfriended each other and befriended each other and lost some memories by doing so.**I know that Facebook keeps all this data stored somewhere and would like to know if they could help recover these memories and send them to me via email or just recover them directly to Facebook for me to see.**It would be very helpful and very appreciative if I could get this information.
GetHuman-jelanija did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jelanija fixed the problem
We are waiting for GetHuman-jelanija to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.