I got a new iPhone and I’m trying to login to my Facebook account and cannot remember m...

GetHuman2028210's customer service issue with Facebook from January 2019

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GetHuman2028210's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2028210 will want to follow the link below to head to their help center. We will check on GetHuman2028210 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2028210 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2028210's own words
I got a new iPhone and I’m trying to login to my Facebook account and cannot remember my password. The email I used for my account I no longer have access to and it’s not giving me an option to verify through phone number. When I did have an option for another email I have access to and sent in a picture of my ID, it says it looks like I’m trying to use an email already linked to an account when I just made an email account solely for that purpose. I want to be able to get into my account. I’ve been trying for over * hours now. I have * accounts and I can get into one, but not my primary one I’ve had for years.
GetHuman2028210 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2028210
Jan 24th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 304921 others
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GetHuman2028210 started working on this issue
Jan 24th 5:48am