FB account unable to login after changing FB name

GetHuman2027771's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman2027771's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2027771 will want to follow the link below to head to their help center. We will check on GetHuman2027771 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2027771 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2027771's own words
I unable to login to my facebook account after submitting FB name changing request and it showed 'We'll take a look at the documents you submitted and get back to you. If we need more help with confirming your name, we'll contact you for additional documentation.''. Can FB team cancel my request and return my FB account back? This account is really really important to me as this is my business account. Thanks.
GetHuman2027771 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2027771
Jan 24th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 304826 others
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Timeline
GetHuman2027771 started working on this issue
Jan 24th 3:27am