i tried to log on this morning and got a message that says : Authentication required...

GetHuman1972275's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1972275's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1972275 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1972275 can let us know if they help or not.
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Before contacting them, items GetHuman1972275 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1972275's own words
i tried to log on this morning and got a message that says : Authentication required. you will get an sms shortly with a login code to use for logging in. I have never got this message before. I tried to recover my facebook and changed my password several times and received a code to log in and that doesn't work. The email says to click the more button on the mobile app. I do not see a more button just a continue button. I have already sent a copy of my license and verified myself. I got an email stating that my account was signed in in Washington D. C. How do get my account open?
GetHuman1972275 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1972275
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 293636 others
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Timeline
GetHuman1972275 started working on this issue
Jan 15th 9:58pm