Hello,**Recently while trying to promote an ad for a non-for profit organization we acc...
GetHuman-lcerilli's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman-lcerilli's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lcerilli's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lcerilli will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lcerilli can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-lcerilli may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-lcerilli's own words
Hello,**Recently while trying to promote an ad for a non-for profit organization we accidentally allotted an amount of money for which we thought would be used throughout the entire timeframe (December **-January **). However, the $*** was spent daily making our total budget at the end of the advertising ****.** which is way out of our budget.*We're asking if there is anything you can do at all to eliminate this amount as a total mistake for this serious budgeting issue.*Unfortunately, we were unable to catch this mistake sooner.**Thanks,*Laura
GetHuman-lcerilli did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lcerilli fixed the problem
We are waiting for GetHuman-lcerilli to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.