I lost my account when I broke my old phone and this phone broke when I had barely chan...

GetHuman1967330's customer service issue with Facebook from January 2019

1 view
 | 
292676 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1967330's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1967330's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1967330 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1967330 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1967330 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1967330's own words
I lost my account when I broke my old phone and this phone broke when I had barely changed my password so I don't remember the new password, I've tried logging into my email but I made this account about * years ago so I haven't had any luck with that, I would like to reset my password but I no longer have access to my email and I'm not sure if I set up any trusted friends to help me recover my account
GetHuman1967330 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1967330 fixed the problem
We are waiting for GetHuman1967330 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1967330 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1967330
Jan 15th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 292676 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1967330 started working on this issue
Jan 15th 5:12am