Someone recently hacked my Facebook changed my password I emailed about the problem I g...

GetHuman1967007's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1967007's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1967007 will want to follow the link below to head to their help center. We will check on GetHuman1967007 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1967007 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1967007's own words
Someone recently hacked my Facebook changed my password I emailed about the problem I got a response yesterday that you guys disabled it. In the mean time while waiting I made new account now that password isn't working either. I really need my older account back not having it is messing up all my apps and games on my phone I have to restart games I have been playing for years I don't have access to the phone number to that account the new account I put my phone number but for some reason it's using the old one. I have lost friends groups please help me this is crazy
GetHuman1967007 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1967007
Jan 15th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 292594 others
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Timeline
GetHuman1967007 started working on this issue
Jan 15th 3:19am