Dear Facebook:**I was trying to help my friend change the language and the name on a ne...

GetHuman1965773's customer service issue with Facebook from January 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1965773's own words
Dear Facebook:**I was trying to help my friend change the language and the name on a new facebook account she just created. My friend accidentally put the wrong name on the account and had the account language in Chinese. I was able to login using her credentials (that she texted me with the purpose of fixing her account). However, when I tried to change the name, facebook locked me and her both out of the account because the facebook sowftware must not have recognized my IP address. When we tried to recover the account, we could not because we do not know any of the "friends" that were connected to the new account.**Here is the specific account information:**email: *****@***.com*phone: ***-***-******Please get back to us so we can either delete this account or access it to fix the mistakes that were made when it was set up. **Thank you!
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Facebook

Customer service issue
Reported by GetHuman1965773
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
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GetHuman1965773 started working on this issue
Jan 14th 11:16pm