Hi my name is Ashley Cruz and apparently I clicked on a video and now have been hacked...

GetHuman1964655's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1964655 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1964655 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1964655's own words
Hi my name is Ashley Cruz and apparently I clicked on a video and now have been hacked because I can't get back into my account(A*****@***.com). Also I have no access to my email account since how I created it ten years ago and cannot remember the password and also I can't get a code sent to my phone because my phone isn't connected to this account..I used it for another facebook account so PLEASE help me. I need my pics...they are all I have
GetHuman1964655 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1964655
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 292187 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1964655 started working on this issue
Jan 14th 8:59pm