I’m trying to reset my FB pw but I no longer have access to the email address I used to...

GetHuman-mlcheney's customer service issue with Facebook from January 2019

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The issue in GetHuman-mlcheney's own words
I’m trying to reset my FB pw but I no longer have access to the email address I used to set the acct up. The trusted friend option isn’t working and when I use an alternate email or my phone number I get an error code that the alternate info provided is active on another FB account. Ugggg this is aggravating. It’s FB not my social security. Please help. The profile I want access to is Michelle McJuary Cheney ph* ***********
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Customer service issue
Reported by GetHuman-mlcheney
Jan 13th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 290947 others
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GetHuman-mlcheney started working on this issue
Jan 13th 11:58pm