My account was been hijacked by a hacker who is tagging every friend I have on facebook...
GetHuman-synovec's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman-synovec's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-synovec's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-synovec will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-synovec can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-synovec may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-synovec's own words
My account was been hijacked by a hacker who is tagging every friend I have on facebook in advertisement posts for "Ray Ban". This is incredibly frustrating and the entire process of recovering my account (which has taken about a year now with many failed reports from facebook) has left me entirely distraught at the lack of help facebook provides. This hacker changed my email password and my facebook password so I have no means of accessing my account whatsoever* however, I do have any and all credentials needed to confirm that my identity matches up facebook account that's been hacked. SOS, please send a human!
GetHuman-synovec did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-synovec fixed the problem
We are waiting for GetHuman-synovec to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.