Okay so, i cant remember my password and the other day i broke my phone. i got a new ph...

GetHuman-nevertru's customer service issue with Facebook from January 2019

290551 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-nevertru's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-nevertru's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nevertru will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nevertru can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-nevertru may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-nevertru's own words
Okay so, i cant remember my password and the other day i broke my phone. i got a new phone and re installed the facebook, and the messenger app. long story short i tried to recover my password so i sent the reset code tro my email. i clicked the link to reset the password and something happened, my phone glitched out with the code already typed into the box it kept blinking the following text '' You have tried entering to many codes in please wait''. i only clicked the link the one time and now i am locked out and would like to know if i can avoid waiting the ** hours to get back in. please contact me asap, theres some important messages i need to get to. Thank you!!
GetHuman-nevertru did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-nevertru fixed the problem
We are waiting for GetHuman-nevertru to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nevertru fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-nevertru
Jan 13th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 290551 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-nevertru started working on this issue
Jan 13th 4:50pm