I have a Facebook account Jeannie Shahin and I received a text in my messenger, they sa...

GetHuman1906164's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1906164's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1906164 will want to follow the link below to head to their help center. We will check on GetHuman1906164 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1906164 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1906164's own words
I have a Facebook account Jeannie Shahin and I received a text in my messenger, they said they had receive from a friend request and some details and to forward it to friends. I did send it to lots of friends and then friends told me it was a false friend, scam or my account had been hacked. I had one friend tell me to Facebook support so they could help me. So I'm trying to make sure my problem is fixed please. Thank you so much.
GetHuman1906164 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1906164
Jan 5th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 280909 others
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Timeline
GetHuman1906164 started working on this issue
Jan 5th 11:28pm