I have two accounts, one because I was hacked a few years ago. My real one that I'm try...

GetHuman1896384's customer service issue with Facebook from January 2019

4 views
 | 
279241 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1896384's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman1896384 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1896384's own words
I have two accounts, one because I was hacked a few years ago. My real one that I'm trying to get back into( I got a new phone) My issue is my original account is tied to a very old email that I can not remember the password to. I have tried every password I can think of for this FB account, but cant recover because I can't sign into that old email. My new email and phone number are tied to the account that I do not want. Can you help?
GetHuman1896384 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1896384 fixed the problem
We are waiting for GetHuman1896384 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1896384 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1896384
Jan 4th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 279241 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1896384 started working on this issue
Jan 4th 4:37pm