I have a payment that is supposed to be sent to me via Facebook Messenger, but it says...

GetHuman-kaylibd's customer service issue with Facebook from December 2018

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The issue in GetHuman-kaylibd's own words
I have a payment that is supposed to be sent to me via Facebook Messenger, but it says it's pending and has been for over ** hours now. Would like to know what's going on with it and if it could be brought to your attention so I could receive the payment.
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Customer service issue
Reported by GetHuman-kaylibd
Dec 13th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 12 customers so far
Similar issue to 253206 others
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GetHuman-kaylibd started working on this issue
Dec 13th, 2018 8:00pm