I received a message when I tried to go to my facebook this morning. It said someone e...

GetHuman1734930's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1734930 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1734930 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1734930's own words
I received a message when I tried to go to my facebook this morning. It said someone else had tried to get into my account from an unfamiliar place so they have locked my account. I can live without facebook, that is not the problem but I just want to know if this is legit. It gives me three steps to get reactivated and the final step asks that I put in my passwords, old and new ... I only see a small f on the page to indicate that it is really facebook. I have been duped before and don't want to be had again. Please let me know if this is the real thing ... is it really a message from the real Facebook? Thanks.
GetHuman1734930 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1734930
Dec 11th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 249947 others
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Timeline
GetHuman1734930 started working on this issue
Dec 11th, 2018 10:31am