Hi. My friend recently noticed that she can't login to another device because she forgo...

GetHuman-bsaadeh's customer service issue with Facebook from December 2018

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The issue in GetHuman-bsaadeh's own words
Hi. My friend recently noticed that she can't login to another device because she forgot her password, and she can't reset with email because she forgot it as well. We tried resetting with phone number but the problem is, there is no option on it which is so weird. She has linked her facebook with her phone number so why couldn't she reset with that option? Please i need help she means a lot to me.
GetHuman-bsaadeh did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-bsaadeh
Dec 8th, 2018 - 5 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-bsaadeh started working on this issue
Dec 8th, 2018 6:56pm