Changed phones and needed Facebook password to transfer. Couldn't remember password so...

GetHuman1713529's customer service issue with Facebook from December 2018

13 views
 | 
245377 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1713529's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1713529's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1713529 will want to follow the link below to head to their help center. We will check on GetHuman1713529 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1713529 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1713529's own words
Changed phones and needed Facebook password to transfer. Couldn't remember password so went thru steps to reset password. When finally got password to reset the Facebook account had no friends. Also the phone number I tried to use was said to be used by another account. The other account is the one I am trying to recover. So it looks like I have a new account with the same email but with no phone number attached to it. How do I return to previous Facebook account
GetHuman1713529 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1713529 fixed the problem
We are waiting for GetHuman1713529 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1713529 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1713529
Dec 7th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 13 customers so far
Similar issue to 245377 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1713529 started working on this issue
Dec 7th, 2018 10:02pm