Changed phones and needed Facebook password to transfer. Couldn't remember password so...

GetHuman1713529's customer service issue with Facebook from December 2018

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0 following
Help with my Facebook issue
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GetHuman1713529's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1713529 will want to follow the link below to head to their help center. We will check on GetHuman1713529 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1713529's own words
Changed phones and needed Facebook password to transfer. Couldn't remember password so went thru steps to reset password. When finally got password to reset the Facebook account had no friends. Also the phone number I tried to use was said to be used by another account. The other account is the one I am trying to recover. So it looks like I have a new account with the same email but with no phone number attached to it. How do I return to previous Facebook account
GetHuman1713529 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1713529
Dec 7th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 13 customers so far
Similar issue to 245377 others
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GetHuman1713529 started working on this issue
Dec 7th, 2018 10:02pm