My Facebook account Beatrice Maurice has been hacked, my password and profile picture h...

GetHuman1710362's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman1710362's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1710362 will want to follow the link below to head to their help center. We will check on GetHuman1710362 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1710362 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1710362's own words
My Facebook account Beatrice Maurice has been hacked, my password and profile picture has been changed and I have been logged out, my email address has been compromised and my phone number changed. I am trying to reset my password but I want to change the email address there. The email address there is *****@***.com*I will really appreciate it if I can be assisted in getting back control of my Facebook account. Thank you.
GetHuman1710362 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1710362
Dec 7th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 244873 others
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GetHuman1710362 started working on this issue
Dec 7th, 2018 3:47pm