My account has blocked my most frequent contacts. When I try to reset my password it on...

GetHuman-sandereg's customer service issue with Facebook from December 2018

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The issue in GetHuman-sandereg's own words
My account has blocked my most frequent contacts. When I try to reset my password it only lets me go so far then gives me a white screen similar to the screen shown when trying to view someone's page that has blocked you. If I try to access messenger it crashes my phone. I did receive a charge from Facebook that I did not authorize and had to get a new debit card on the *nd of this month, I did reach out to support. I would like access to my Facebook. I also have uninstalled and reinstalled both apps and tried to log in again.
GetHuman-sandereg did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-sandereg
Dec 7th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-sandereg started working on this issue
Dec 7th, 2018 1:43am