My account has blocked my most frequent contacts. When I try to reset my password it on...

GetHuman-sandereg's customer service issue with Facebook from December 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sandereg's own words
My account has blocked my most frequent contacts. When I try to reset my password it only lets me go so far then gives me a white screen similar to the screen shown when trying to view someone's page that has blocked you. If I try to access messenger it crashes my phone. I did receive a charge from Facebook that I did not authorize and had to get a new debit card on the *nd of this month, I did reach out to support. I would like access to my Facebook. I also have uninstalled and reinstalled both apps and tried to log in again.
GetHuman-sandereg did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-sandereg
Dec 7th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 244128 others
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Timeline
GetHuman-sandereg started working on this issue
Dec 7th, 2018 1:43am