Someone hacked into my account and ran an ad under my account. I have since changed my...

GetHuman1677012's customer service issue with Facebook from December 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1677012's own words
Someone hacked into my account and ran an ad under my account. I have since changed my password and the hacker no longer has access to my account. However I keep getting messages from you that I haven't paid my bill and I need to know what to do. It's not my fault this ad was put out and I don't want to pay for something that has nothing to do with me. I really need to speak to someone at Facebook about this matter. Thank you
GetHuman1677012 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1677012
Dec 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 238359 others
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GetHuman1677012 started working on this issue
Dec 3rd, 2018 5:03am