Someone hacked into my account and ran an ad under my account. I have since changed my...
GetHuman1677012's customer service issue with Facebook from December 2018
Help with my Facebook issue
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GetHuman1677012's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1677012 will want to follow the link below to head to their help center. We will check on GetHuman1677012 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1677012 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1677012's own words
Someone hacked into my account and ran an ad under my account. I have since changed my password and the hacker no longer has access to my account. However I keep getting messages from you that I haven't paid my bill and I need to know what to do. It's not my fault this ad was put out and I don't want to pay for something that has nothing to do with me. I really need to speak to someone at Facebook about this matter. Thank you
GetHuman1677012 did not yet indicate what Facebook should do to make this right.
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