Someone hacked into my account and ran an ad under my account. I have since changed my...

GetHuman1677012's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1677012's own words
Someone hacked into my account and ran an ad under my account. I have since changed my password and the hacker no longer has access to my account. However I keep getting messages from you that I haven't paid my bill and I need to know what to do. It's not my fault this ad was put out and I don't want to pay for something that has nothing to do with me. I really need to speak to someone at Facebook about this matter. Thank you
GetHuman1677012 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1677012
Dec 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 238359 others
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Timeline
GetHuman1677012 started working on this issue
Dec 3rd, 2018 5:03am