Someone is hack my old account I want shut down

GetHuman1676874's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman1676874's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1676874 will want to follow the link below to head to their help center. We will check on GetHuman1676874 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1676874 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1676874's own words
The problem: Someone is hack my old account I want shut down
GetHuman1676874 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1676874 fixed the problem
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Customer service issue
Reported by GetHuman1676874
Dec 3rd, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 238316 others
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GetHuman1676874 started working on this issue
Dec 3rd, 2018 4:12am