I merged two business Facebook pages and my @username (which is my business name) got l...
GetHuman-lauralfl's customer service issue with Facebook from December 2018
Help with my Facebook issue
First: share to improve GetHuman-lauralfl's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lauralfl's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lauralfl will want to follow the link below to head to their help center. We will check on GetHuman-lauralfl later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-lauralfl may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-lauralfl's own words
I merged two business Facebook pages and my @username (which is my business name) got lost. And now I’m being told that the business page that remained after the merge isn’t eligible for a @username. My old page was Arbor Vitae Winston Salem Massage & Bodywork and the page it merged into is Arbor Vitae Winston Salem. I need @arborvitaews recovered and assigned to Arbor Vitae Winston Salem. I was never asked*informed that the @arborvitaews (which is also my website and instagram) would not transfer. I need to have it put on my existing business page ASAP.
GetHuman-lauralfl did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lauralfl fixed the problem
We are waiting for GetHuman-lauralfl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.