Thank you for your matching program for giving Tuesday. I made a contribution to the Lo...

GetHuman-slweissm's customer service issue with Facebook from November 2018

234659 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-slweissm's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-slweissm's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-slweissm will want to follow the link below to head to their help center. We will check on GetHuman-slweissm later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-slweissm may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-slweissm's own words
Thank you for your matching program for giving Tuesday. I made a contribution to the Long Beach Public Library Foundation at *:** A.M. Pacific Time on Tuesday. I later saw on Facebook that all the funds were gone by *:** A.M., yet I was notified by the Foundation that my contribution, which was not made before * and well before *:** was not matched. If this is true, how is that possible? Thank you.
GetHuman-slweissm did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-slweissm fixed the problem
We are waiting for GetHuman-slweissm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-slweissm fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-slweissm
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 234659 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-slweissm started working on this issue
Nov 30th, 2018 1:27am