Thank you for your matching program for giving Tuesday. I made a contribution to the Lo...

GetHuman-slweissm's customer service issue with Facebook from November 2018

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The issue in GetHuman-slweissm's own words
Thank you for your matching program for giving Tuesday. I made a contribution to the Long Beach Public Library Foundation at *:** A.M. Pacific Time on Tuesday. I later saw on Facebook that all the funds were gone by *:** A.M., yet I was notified by the Foundation that my contribution, which was not made before * and well before *:** was not matched. If this is true, how is that possible? Thank you.
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Facebook

Customer service issue
Reported by GetHuman-slweissm
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-slweissm started working on this issue
Nov 30th, 2018 1:27am