I recently purchased a new phone. When I tried to log into my fb account it told me my...
GetHuman1656527's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman1656527's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1656527's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1656527 will want to follow the link below to head to their help center. We will check on GetHuman1656527 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1656527 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1656527's own words
I recently purchased a new phone. When I tried to log into my fb account it told me my email and phone number were not connected to an account. The email I used was an old one and I no longer have access to however my mobile number hasnt changed and I've used it when I forgot my password in the past.**My name is Caitlin Berry***** *** *****And the email I set my account up with is *****@***.com **Thank you
GetHuman1656527 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1656527 fixed the problem
We are waiting for GetHuman1656527 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.