I recently purchased a new phone. When I tried to log into my fb account it told me my...

GetHuman1656527's customer service issue with Facebook from November 2018

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The issue in GetHuman1656527's own words
I recently purchased a new phone. When I tried to log into my fb account it told me my email and phone number were not connected to an account. The email I used was an old one and I no longer have access to however my mobile number hasnt changed and I've used it when I forgot my password in the past.**My name is Caitlin Berry***** *** *****And the email I set my account up with is *****@***.com **Thank you
GetHuman1656527 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1656527
Nov 29th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 234487 others
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Timeline
GetHuman1656527 started working on this issue
Nov 29th, 2018 10:11pm