Hi there,*My facebook is currently logged in from an unknown IP address in a completely...

GetHuman-mosmin_'s customer service issue with Facebook from November 2018

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The issue in GetHuman-mosmin_'s own words
Hi there,*My facebook is currently logged in from an unknown IP address in a completely other state , ive used command prompt on windows to make sure it wasn't my IP and i have also gone through the normal security steps for this kind of situation ie changed my password, set up txt message authenticatior , logged out all active sessions etc the IP address is still there and there is no button next to it or when i click onto it to log it out - what can i do next? I think ive been hacked.
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Facebook

Customer service issue
Reported by GetHuman-mosmin_
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 8 customers so far
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Timeline
GetHuman-mosmin_ started working on this issue
Nov 29th, 2018 10:39am