My late mother's account was hacked and I immediately reported the new account as fake...

GetHuman1649449's customer service issue with Facebook from November 2018

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The issue in GetHuman1649449's own words
My late mother's account was hacked and I immediately reported the new account as fake. Not only was the fake profile removed, my beloved mom's REAL account was also removed. I am devastated. I know her password so was able to log in, I was given the option to "recover" the account, I selected this, but there is absolutely nothing on her page - it's empty of everything. Is there any way to recover her account ? This is SO SAD, she's been gone just over *.* years and I miss seeing her comments in my memories :(
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Customer service issue
Reported by GetHuman1649449
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
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GetHuman1649449 started working on this issue
Nov 28th, 2018 11:10pm