I ordered two "Perfect Umbrellas" from an add on Facebook called "My Lavish Corner" and...

GetHuman-mcushnie's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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The issue in GetHuman-mcushnie's own words
I ordered two "Perfect Umbrellas" from an add on Facebook called "My Lavish Corner" and received an email confirming my order. I have since sent three emails to their support at S*****@***.com asking about my order but have not heard back. They have charged my credit care $**.** but have not sent me anything. I thought since it was on Facebook it was legitimate but have now found that it must not be. What recourse do I have with this?
GetHuman-mcushnie did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-mcushnie
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 158 customers so far
Similar issue to 232934 others
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Timeline
GetHuman-mcushnie started working on this issue
Nov 28th, 2018 8:39pm
GetHuman-mcushnie shared this issue with friends on Facebook
Nov 28th, 2018 8:40pm