I clicked on my mobile phone the icon for Facebook like I do everyday and it showed two...

GetHuman850023's customer service issue with Facebook from November 2018

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The issue in GetHuman850023's own words
I clicked on my mobile phone the icon for Facebook like I do everyday and it showed two accounts and said sign in I only have one account so when I chose either one of them they had an old old email address it said they were sending codes for me to use to get into my account I couldn't get the codes So I entered my phone number they said a text was sent never received one after many many tries I don't know how to get my account back cuz I can't change my password because their numbers are going to an old account how do I get my new email associated instead of the old one and why don't I get texts when they ask you put your phone number in
GetHuman850023 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman850023
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 232846 others
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GetHuman850023 started working on this issue
Nov 28th, 2018 7:26pm