Hi My name is Karen Bjornsdottir Kjerulf,**I'm trying to recover my Facebook account pa...

GetHuman1645396's customer service issue with Facebook from November 2018

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GetHuman1645396's next move: go to the Facebook help center.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1645396's own words
Hi My name is Karen Bjornsdottir Kjerulf,**I'm trying to recover my Facebook account password at *****@***.com*Unfortunately I don't have access to this email account any more (password forgotten and no phone number attached)**A second issue is that I have not connected my phone number ****-******* to my Facebook account. That phone number is connected to my old Facebook account at *****@***.com, which I do not use any more.**So I can not recover my Facebook account neither via email nor phone number.
GetHuman1645396 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1645396
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 232489 others
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Timeline
GetHuman1645396 started working on this issue
Nov 28th, 2018 3:23pm