I began getting an error alert when I would try to pull up the app. So I deleted the ap...

GetHuman1643107's customer service issue with Facebook from November 2018

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The issue in GetHuman1643107's own words
I began getting an error alert when I would try to pull up the app. So I deleted the app, and attempted to upload it again on my phone. It said it didn’t recognize my phone number (that I’ve been using for over ** years) or my password, which I remember because I just changed it a few days ago. AND, it keeps going my to my very old email address instead of my updated address.*Old email address: *****@***.com*My new email is below.*I have years of photos that I would lose if am unable to fix this problem.
GetHuman1643107 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1643107
Nov 28th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 231959 others
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Timeline
GetHuman1643107 started working on this issue
Nov 28th, 2018 4:16am