I received notice from a friend they think my account was hacked. I tried to reset my p...

GetHuman1641592's customer service issue with Facebook from November 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1641592's own words
I received notice from a friend they think my account was hacked. I tried to reset my password so I can avoid this but I cannot remember my password because I’ve had it logged in from my phone for years. I tried to reset password it send me a code and on the first attempt it says too many failed attempts so I cannot reset it with the does they send me. I am lost at what to do as I cannot remember my password to correct this issue.
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Facebook

Customer service issue
Reported by GetHuman1641592
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 231656 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1641592 started working on this issue
Nov 27th, 2018 11:27pm