Hello My name is Kayla. My phone was stolen. And I can't remember my password to either...

GetHuman-mrsalle's customer service issue with Facebook from November 2018

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The issue in GetHuman-mrsalle's own words
Hello My name is Kayla. My phone was stolen. And I can't remember my password to either of my Facebook or yahoo account. When i click on forgot password it ask to send a code to my phone and i can't do that due to someone stealing my phone. I really need helo because i have a lot of important messages saved in my measenager along with phone numbers and pictures. I had to create a new email to use for the time being.
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Customer service issue
Reported by GetHuman-mrsalle
Nov 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 228751 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-mrsalle started working on this issue
Nov 25th, 2018 10:14pm