I forgot my facebook password, and when sending code to recover account, the correct e...

GetHuman-trspost's customer service issue with Facebook from November 2018

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The issue in GetHuman-trspost's own words
I forgot my facebook password, and when sending code to recover account, the correct email address (*****@***.com) does not pop up. Instead * other similar but incorrect emails pop up. I cannot get the code because the correct email address is not a choice, even though it is linked to the facebook account and is how I log in. I have sent my picture with code ***** on ******* and my driver's license on ******** to recover account and did not receive any response or assistance. No luck with checking my junk mail in case it went there. Please help in recovering my account, sending code to correct email address *****@***.com
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Facebook

Customer service issue
Reported by GetHuman-trspost
Nov 25th, 2018 - 10 mons ago
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Seen by 5 customers so far
Similar issue to 228598 others
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GetHuman-trspost started working on this issue
Nov 25th, 2018 7:16pm