Myself Somnath Mallick. I have a account on Facebook. Since last * week i cant remember...

GetHuman-shaantu's customer service issue with Facebook from November 2018

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The issue in GetHuman-shaantu's own words
Myself Somnath Mallick. I have a account on Facebook. Since last * week i cant remember my password. Then go with the Forgotten Password option it shows me the no. or email address entering bar and then it find my account. Now, when i go for the code generation option for getting code in my registered mobile no it shows me "Something went wrong. please try again after some time" instead of i am using the registered mobile no and registered email address. How could i recover my acount , please help. *********** -this is my registered mobile no. and S*****@***.com -this is my registered email address.
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Facebook

Customer service issue
Reported by GetHuman-shaantu
Nov 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 228054 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-shaantu started working on this issue
Nov 25th, 2018 6:54am
GetHuman-shaantu confirmed the issue is fixed. Hooray!
Dec 14th, 2018 5:19pm
GetHuman-shaantu confirmed the issue is fixed. Hooray!
Dec 14th, 2018 5:21pm
GetHuman-shaantu indicated the issue is not fixed yet.
Dec 15th, 2018 6:36pm