Hi. I have had my Facebook account for * years and have changed the password *x. My pho...

GetHuman1620518's customer service issue with Facebook from November 2018

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The issue in GetHuman1620518's own words
Hi. I have had my Facebook account for * years and have changed the password *x. My phone broke and when I got a new one I had to resign into meassanger. However I seem to have forgotten my password. I tried to reset with my phone number but I’m not receiving the verification numbers to reset it. I can give all the information you need to provide proof of ownership. I’m at my wits end trying to get back into messenger.
GetHuman1620518 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1620518
Nov 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 227997 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1620518 started working on this issue
Nov 25th, 2018 5:35am
GetHuman1620518 confirmed the issue is fixed. Hooray!
Nov 25th, 2018 5:36am