Dear Sir or Madam,**My name is Lewei Shang, which is used for my facebook account. I jo...

GetHuman-lshang's customer service issue with Facebook from November 2018

3 views
 | 
225838 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-lshang's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lshang's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lshang will want to follow the link below to head to their help center. We will check on GetHuman-lshang later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-lshang may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-lshang's own words
Dear Sir or Madam,**My name is Lewei Shang, which is used for my facebook account. I joined facebook for many years.**Yesterday, I got a blank page after I clicked "See all groups". **What I did:***, from my page, put the cursor on "More"**, Chose the "Group" in the list**, Click the icon for "Manage"**, chose the "See all groups"**I had got a list of groups I joined, and search box for me to find any groups on facebook. But from yesterday, I only got a blank page without any error message.**I tried this on Safafi more than ** times and Chrome * times, got the same result. I also restarted my MacBook, same result. I waited as long as more than ** mins, no change.**Please help.**Lewei Shang
GetHuman-lshang did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lshang fixed the problem
We are waiting for GetHuman-lshang to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lshang fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-lshang
Nov 23rd, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 225838 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-lshang started working on this issue
Nov 23rd, 2018 7:51am