My Facebook account was hacked into. The hacker then changed my password and took over...

GetHuman-sethumbe's customer service issue with Facebook from November 2018

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1 following
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The issue in GetHuman-sethumbe's own words
My Facebook account was hacked into. The hacker then changed my password and took over my account. I can't access my email account because I forgot the password and I don't have access to the phone number I signed up on Facebook with as I lost the simcard. I was wondering if can't Facebook help verify that the account is mine by making me take a picture of my face with a certain code that Facebook will provide for me written on a white peace of paper and with my name and Surname, the picture will also show a tattoo on my left chest shoulder area that's visible also on my facebook pictures. I will also take a picture of my ID and then send it through to Facebook.
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Customer service issue
Reported by GetHuman-sethumbe
Nov 19th, 2018 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 27 customers so far
Similar issue to 221739 others
1 customer following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-sethumbe started working on this issue
Nov 19th, 2018 6:50pm