I got new phone and new number. My old phone number doesn’t exist. I tried logging in F...
GetHuman1570785's customer service issue with Facebook from November 2018
Help with my Facebook issue
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GetHuman1570785's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1570785 will want to follow the link below to head to their help center. We will check on GetHuman1570785 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1570785 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1570785's own words
I got new phone and new number. My old phone number doesn’t exist. I tried logging in Facebook and I changed my password and all. Then it said they will send me a sms with verification code. But since it’s my old number on file I’m not getting the code. I even tried the send a picture of government Id and then nothing happens. No email or anything.
GetHuman1570785 did not yet indicate what Facebook should do to make this right.
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