I got new phone and new number. My old phone number doesn’t exist. I tried logging in F...

GetHuman1570785's customer service issue with Facebook from November 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1570785's own words
I got new phone and new number. My old phone number doesn’t exist. I tried logging in Facebook and I changed my password and all. Then it said they will send me a sms with verification code. But since it’s my old number on file I’m not getting the code. I even tried the send a picture of government Id and then nothing happens. No email or anything.
GetHuman1570785 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1570785
Nov 16th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 218255 others
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GetHuman1570785 started working on this issue
Nov 16th, 2018 1:42pm