I just got a new phone tonight and i downloaded the Facebook app onto rhe new phone. No...

GetHuman1521445's customer service issue with Facebook from November 2018

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The issue in GetHuman1521445's own words
I just got a new phone tonight and i downloaded the Facebook app onto rhe new phone. Now everytime i try to log in it says its the wrong password and its not. I cant get on a computor as i have no internet other rhan my phone. And the other phone is now no longer in service. I dont know how else to log in. And it says fixed with a green check mark below and its not. Facebook is stupid. How do you go in and reset your password if you have to log into facebook to change it.
GetHuman1521445 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1521445
Nov 8th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 207653 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1521445 started working on this issue
Nov 8th, 2018 2:15am
GetHuman1521445 indicated the issue is not fixed yet.
Nov 9th, 2018 6:36am
GetHuman1521445 indicated the issue is not fixed yet.
Nov 9th, 2018 6:49am
GetHuman1521445 indicated the issue is not fixed yet.
Nov 9th, 2018 7:38pm