My account is wiped out. It is asking me for new pictures and new friends. I did not d...
GetHuman1482291's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman1482291's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1482291's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1482291 will want to follow the link below to head to their help center. We will check on GetHuman1482291 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1482291 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1482291's own words
My account is wiped out. It is asking me for new pictures and new friends. I did not delete the account. I cannot access my pictures, memories and friends.*It is as if I just opened the account. How do I retrieve all this info? If not , how can I close the account. When I access settings all I get is info on acrchiving my stories. I did a positing and it did not accept it. Ironically, I can get my account from table but not from my computer.
GetHuman1482291 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1482291 fixed the problem
We are waiting for GetHuman1482291 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.